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Public offerа

These terms of use govern your use of the services provided by info.runtoram.com (hereinafter referred to as “RunToRam”).

RunToRam provides services for the parallel exchange of fiat currency for cryptocurrency and cryptocurrency for fiat currency on behalf of the user (hereinafter referred to as the “Exchange Services”), as well as custodial cryptocurrency wallet services that allow you to store funds, transfer them, and manage accounts in supported cryptocurrencies (hereinafter referred to as “Custodial Wallet Services”) (both types of services hereinafter referred to as “Services”).

The Services are available exclusively through the RunToRam platform (hereinafter referred to as the “Platform”). The Platform is a partially automated online system (hereinafter referred to as the “Site”). By interacting with the Platform and using the Services, you agree that you have read, understood, and accepted all the terms and conditions of use of RunToRam.

Terms and definitions

“Service” — a software and hardware complex that includes the Website and software that allows Users to interact with the Service.

“Registration” — the procedure whereby the User enters their email address and/or phone number, login, and password on the Website for User Authorization and confirmation of this address.

“Authorization” means the User entering the login and password specified by them during Registration on the Website.

“Personal Account” means the User’s personal interface in the Service.

“User” means a person who is registered in the prescribed manner on the Service and has a Personal Account.

“Website” means the software and hardware complex on the Internet at the address: https://info.runtoram.com

“Remuneration” means the amount of money paid by the User to the Service for the services provided under the Agreement.

“Agency Agreement” – an agency transaction concluded between the User and the Contractor by the User’s acceptance of this offer, according to which:

  • The Contractor undertakes, acting on its own behalf but at the expense of the User, to accept funds from the User and transfer or remit them to the person specified by the User (or to the User itself) in the country and currency specified by the User on the Website;
  • The User undertakes to pay the Contractor a fee in accordance with the Tariffs.

“Assignment” — an assignment issued by the User under the Agency Agreement to ensure the transfer or transfer of funds.

“Tariffs” — a document posted on the Website containing information about the amount of Remuneration, the terms and procedure for its payment.

“Electronic Log” — an interconnected set of electronic records reflecting the actions of Users on the Service. The Electronic Log is stored on the Service.

1. Subject matter of the agreement

1.1. In accordance with the Agency Agreement, the Contractor undertakes, acting on its own behalf and at the expense of the User, to accept funds from the User, ensure the transfer or remittance to the person specified by the User (or to the User itself) of the equivalent of the amount of these funds in the country and currency specified by the User on the Website, and the User undertakes to pay the Contractor a Fee in accordance with the Tariffs.

A report on the performance of the Agency Agreement is posted in the form of information about completed actions in the User’s Personal Account on the Website.

1.2. The user indicates on the Website:

  • the amount of money that the User deposits (transfers) for the performance of the Agency Agreement, as well as the details of the account to which the equivalent of this amount should be credited by the Contractor, or the address where the equivalent of this amount should be issued in cash,
  • the currency in which the equivalent of this amount should be credited to the account or paid out in cash.

1.3. The history of the User’s transactions made using the Service is available in the User’s personal account on the Website and in the User’s personal chat in the Telegram messenger.

1.4. The Service is provided “as is”: the User shall not be entitled to make any claims regarding the absence of any functions or services in the Service.

1.5. The territory of provision of rights to use the Service is all countries of the world. The term of provision of rights to use the Service is limited to the term of validity of this offer.

1.6. The Agent has the right to unilaterally amend the terms of the Agency Agreement (the text of this offer).

The User undertakes to independently monitor changes to this offer by periodically reviewing the current version of this offer at least once every two days. The User is solely responsible for any consequences arising from failure to review the current text of this offer.

If the User does not agree with any provision of this offer, they must immediately stop using the Service.

1.7. Violations that may result in a strict warning, blocking the User’s access to the Site and/or Service:

  • The user has not fulfilled the terms of the Agency Agreement concluded using the Service;
  • The user has received five or more negative reviews from other users;
  • The user used profanity, insults, and discussed issues unrelated to the essence of using the Service;
  • A complaint has been received about the User from another User (rudeness, boorishness, inappropriate communication, violation of agreements, etc.);
  • The user violated the rules of communication in the chat and/or on the Website;
  • The user violated the rules of communication with the Service administration. The administration is responsible for monitoring compliance with the Agency Agreement by all Users of the Site, as well as providing recommendations to Users. To discuss controversial issues with the administration, Users must use only direct contacts: personal chat, telephone, e-mail. It is prohibited to publicly argue with the Service administration and discuss its actions.

2. Procedure for providing the service

2.1.Only Users who have registered on the Website may issue Orders on the Service. In addition, in order to use the Service, the User must complete the Authorization process on the Website.

2.2. The period during which the funds deposited by the User are transferred to the details specified by them or issued in cash is no more than 3 days. In some cases, this period may be extended by the Contractor, who shall notify the User thereof by email or in another manner.

2.3. If it is impossible to transfer funds (or part thereof) to the details specified by the User or to issue them in cash to the person specified by the User, the funds (or part thereof) shall be returned to the User in the currency in which they were received from him.

2.4. The amount of funds transferred by the User to the Service is reflected in the User’s personal account on the Website.

2.5. All User transactions are reflected in the Electronic Journal.

3. Rights and obligations of the parties to the agreement

3.1. The Agent undertakes to:

3.1.1. Eliminate malfunctions in the Service caused by its fault within a reasonable time.

3.1.2. Provide technical support to the User on issues related to the operation of the Service. Technical support and interaction with the Service is provided on Business Days, during Business Hours, using the contact details specified on the Website.

3.1.3. Maintain the confidentiality of the User’s personal data.

3.1.4. Ensure the execution of the User’s Orders at the expense of the Users.

3.1.5. Inform Users about transactions via their Personal Account and/or by email.

3.1.6. Return funds received from the User to the User if it is impossible to execute the User’s Order, minus the costs incurred by the Service for executing the Order.

3.2. The User is obliged to:

3.2.1. Use the Service in accordance with this offer.

3.2.2. Familiarize themselves with the terms of this offer, as well as with any changes and additions to the offer made by the Agent, in a timely manner and in full.

3.2.3. Comply with the terms of the Agency Agreement.

3.2.4. Not to allow third parties to use the Personal Account, not to transfer account data to third parties, and not to transfer Users’ personal data to third parties unless the User has given their written consent.

3.2.5. To promptly update the information necessary for the Agent to execute Orders.

3.2.6. Ensure that Orders are issued voluntarily and without unlawful purposes.

3.2.7. Pay the Remuneration in a timely manner.

3.2.8. If any data provided by the User to the Service has changed, the User is obliged to enter the updated information into the Service as soon as possible after the change.

3.2.9. Ensure the confidentiality of data required to access your Personal Account. Immediately notify the Service by email of any unauthorized access and/or possibility of unauthorized access by third parties to your Personal Account, as well as of any third party obtaining a password to access your Personal Account or other information that allows a third party to use your Personal Account.

3.2.10. On the date of any change in the information about the User that he/she previously provided to the Service, make the appropriate changes and update this information.

3.2.11. Perform all actions in the Service only personally.

3.2.12. Familiarize yourself with the changes to this offer posted on the Website.

3.2.13. Immediately provide the documents and information requested by the Service.

3.2.14. Read the information sent by the Service to the User by email, SMS messages, messengers, posted in the Personal Account and on the Website.

3.2.15. Recognize the documents issued by the Service as proper evidence confirming both the performance of legal and factual actions using the Service and the content of these actions.

3.2.16. Provide only reliable information to the Service and indicate in writing if there are doubts about the reliability of the information provided to the Service.

3.3. The Agent has the right to:

3.3.1. In the event of a violation by the User of the Agency Agreement and/or the provision of inaccurate information/documents and/or violation of regulatory acts, or violation of ethics or rules of conduct, unilaterally terminate the Agency Agreement out of court, prohibit access to the User’s Personal Account, and restrict some of the User’s functional capabilities. The Agent shall not be liable for any losses (damages) incurred by Users in connection with such actions of the Service.
The Agent is not obliged to inform the User of the reasons for terminating the Agency Agreement and/or blocking the Personal Account. Upon termination of this agreement, the User must pay the Remuneration (if they have any outstanding Remuneration payments) within 3 (three) business days after receiving a notice of termination from the Service and/or a notice of the need to pay outstanding Remuneration payments.

3.3.2. To carry out preventive maintenance on the server, for which purpose access to the Service may be temporarily suspended, with prior notification to Users on the Website.

3.3.3. To amend the Agency Agreement and the text of this offer (in whole or in part) at any time unilaterally, without prior agreement with Users. All changes shall come into force 1 (one) day after the date of publication of the amended offer on the Website, unless a longer period for the changes to come into force is specified in the publication of the new version of the offer.

3.3.4. At any time, delete or restrict access to any information posted on the Website that violates regulations, rights, and legitimate interests of other persons.

3.3.5. Require Users to provide documents necessary for the execution of Orders.

3.3.6. At any time, refuse to execute Orders for Users if there is suspicion that the Orders were issued for unlawful purposes (for the purpose of laundering proceeds obtained by criminal means/financing terrorism/other unlawful purposes).

3.3.7. In the event of a User’s debt to other Users and/or to the Service, if this User has funds in their balance in their Personal Account, to ensure the transfer of these funds to repay the aforementioned debt.

3.3.8. Transfer information about the User and documents provided by the User to third parties, if necessary for the execution of Orders.

3.3.9. Not to refund the Remuneration paid by the User if the execution of the Order is impossible for reasons beyond the Agent’s control.

3.3.10. Unilaterally change the Rates (the amount and procedure for paying the Remuneration). These changes shall come into force on the day following their publication on the Website.

3.4. The User has the right to:

3.4.1. Use the Service in accordance with the Agency Agreement.

3.4.2. Place Orders in the Service.

3.4.3. Use the functionality of the Service only to issue Orders, the issuance of which is provided for by this Service.

3.4.4. Use the software provided by the Service.

3.4.5. Exchange information with the Service in the Telegram messenger chat, through the Personal Account, and by email.

3.5. The User shall not:

3.5.1. Provide false information.

3.5.2. Use the Service to legalize income obtained by criminal means, deceive other Users or the Service, conclude and/or execute fictitious and sham transactions, or for any other operations in violation of the law or the Agency Agreement.

3.5.3. Disrupt the normal operation of the Site.

3.5.4. Modify the software included in the Service, as well as other software posted on the Website, including changing, decompiling, decrypting, and performing other actions with the object code and source code.

3.5.5. Use the Service and/or other software posted on the Website in a manner not provided for in the Agency Agreement.

3.5.6. Distribute, copy, or publish software included in the Service and/or other software posted on the Website.

3.5.7. Use the Service and/or other software posted on the Website and/or parts thereof outside the term of the Agency Agreement.

3.5.8. Create new software and/or other intellectual property and/or services using the Service and/or other software posted on the Website.

3.5.9. Provide third-party data in the Service without their prior written consent.

3.5.10. Verify and/or Authorize third parties in your Personal Account, provide third parties with access to your Personal Account.

3.5.11. Post materials on the Service that contain: profanity, obscene words or phrases, advertising, pornographic images and texts or scenes of a sexual nature; threats, incitement to violence and illegal actions, violation of the law; elements of violence, cruelty, racial, interethnic, or interreligious discord, as well as links to such materials; Nazi attributes or symbols; propaganda of criminal activity, guides to committing illegal actions; the results of intellectual activity of third parties (without the consent of those persons), information unrelated to the Orders issued in the Service or their execution.

3.5.12. Collect, process, transfer, store, or otherwise use the personal data of other Users and/or third parties without their written consent.

3.5.13. Perform actions on the Service using software that imitates the actions of the User, as well as collect and/or process information posted on the Service.

4. Responsibility of the parties to the agreement

4.1. The parties to the Agency Agreement shall be liable for its performance in accordance with the law applicable to the Agency Agreement.

4.2. The Agent shall not be liable for any direct or indirect losses incurred by the User if they are caused by the User’s behavior or circumstances beyond the Agent’s control (for example, in the event of an error in the details provided by the User for the transfer of funds).

4.3. The Agent shall not be liable for the actions of banks, payment systems, correspondent banks, and payees in the area of AML policy, KYC processes, and any other compliance procedures.

5. Dispute resolution

5.1. All disputes and disagreements that may arise in connection with the performance of the Agency Agreement shall be resolved through negotiations.

5.2. If no agreement is reached through negotiations, disputes and disagreements shall be resolved in court at the location of the Service. In any legal dispute between the parties to the Agency Agreement, the applicable law shall be the law of the country where the Service is located.

6. Force majeure

6.1. A party to the Agency Agreement shall be exempt from liability for partial or complete failure to perform its obligations under the Agency Agreement if it proves that proper performance was impossible due to force majeure, i.e., extraordinary and unavoidable circumstances under the present conditions.

6.2. Upon the occurrence of the circumstances specified in clause 6.1 of the Agency Agreement, each party to the Agency Agreement shall immediately notify the other party to the Agency Agreement in writing.

6.3. In the event of the circumstances specified in clause 6.1 of the Agency Agreement, the term for the performance of obligations under this agreement by a party to the Agency Agreement shall be postponed in proportion to the time during which these circumstances and their consequences are in effect.

6.4. If the circumstances listed in clause 6.1 of the Agency Agreement and their consequences continue to exist for more than 1 month, the parties to the Agency Agreement shall conduct additional negotiations to identify acceptable alternative ways of performing the Agency Agreement.

7. Final provisions

7.1. All notifications and messages between the parties to the Agency Agreement shall be sent via the personal account on the Website or via the User’s personal chat in the Telegram messenger.

7.2. The term for acceptance of this Offer by Users is not limited.
The Agency Agreement under the terms of this Offer shall come into force, and the acceptance of the Offer shall be deemed complete, at the moment the User clicks the “I Agree” button located on the Website under the text of this Offer.

7.3. All changes and additions to the Agency Agreement are valid if made in writing and signed by authorized representatives of the parties to this agreement.

7.4. The Agency Agreement may be terminated early by written agreement of the parties to the agreement.